Frequently Asked Questions
Everything you need to know about your MAKOTO_JDM experience.
Are your parts genuine or aftermarket?
We specialize in authentic JDM parts. Each product listing specifies whether the item is an OEM genuine part, a high-quality aftermarket performance component, or a rare vintage find.
How long does international shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, international shipping via air freight generally takes 7-14 business days, though customs processing may vary.
Will I have to pay import duties and taxes?
Customers are responsible for any customs fees, duties, or taxes imposed by their country's local government. We recommend checking with your local customs office for estimated costs before ordering.
What is your return policy for performance parts?
We offer a 30-day return policy for unused items in their original packaging. Please note that electronic components and special-order body kits may be subject to different terms due to their technical nature.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
Do you offer technical support for installation?
While we do not provide direct mechanical services, we include manufacturer installation guides where available and can recommend certified JDM specialists in certain regions.